Frequently Asked Questions

Shopping & Orders

A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.

Refurb.io was founded in 2014, our company decided to take its passion and focus for providing quality and overall value online. We are ISO 9001 Certified, as well as, Microsoft Authorized Gold Certified Partner and Microsoft Authorized Refurbisher. We aim to make available powerful electronics that are designed to provide you with high performance and dependable reliability without compromising affordability. Our budget-friendly computers are the ideal choice for families, students, small businesses and anyone that requires top brand computers without having to pay top dollars. We make available to you the most recognizable and trusted brands such as: Dell, HP, IBM, Lenovo etc, and many categories: laptops, desktops, LCDs etc. We are always adding to our catalogue, increasing the selection of refurbished electronics over time, to help you upgrade your computing needs at affordable price. We value every customer and work towards bringing only the best to them.

All units are tested by our expert technical & production team before being made available for purchases.

You can check the eligibility of any offers on our home-page, we also send out regular e-mailers to our registered customers updating them on any new offers. You can click on the link below to register with us to receive updates. https://us.refurb.io/account/register

Each unit has a max amount a customer can order online. This can be changed through request. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care.refurb.io and we can respond within 48 hours on your bulk request

You can contact our customer service department for any concerns relating to the order. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care@refurb.io and we can respond within 24-48 hours on your query.

We offer various payment options to our customers via Visa, MasterCard and PayPal

An automatic email is sent to confirm the order once you have submitted and paid for the order.

You can contact our customer service department should there be any concerns with your order confirmation. You can contact us on 1-844-5-REFURB (1-844-573-3872) or write to us on care@refurb.io and we can respond within 24-48 hours on your query.

All orders are only placed online
For Canada: ca.refurb.io. For USA: us.refurb.io

Yes, as per the policy a replacement can be availed if the product you ordered is in stock and is available with us. Customers would have to request a replacement with our customer service department. We follow a simple rule of first offering the customer a repair service for their product. If we cannot fix the device, we will provide a replacement.

We have a dedicated RMA team which takes care of REPAIR, EXCHANGE, SHIPPING and CREDIT and can be reached on 1-844-5-REFURB (1-844-573-3872) or write to us on care@refurb.io and we can respond within 24-48 hours on your query. If we cannot fix the device we will provide a replacement.

Unfortunately, there is no Gift Wrap option available.

Units are listed as Grade A unless stated in the description. Our Grade A product standard does not have and major or minor functional defects. However, there are certain features of a unit we do not guarantee. We do not guarantee the product to come with additional features (i.e. Webcam, touchscreen, Bluetooth, back-lit keyboard, fingerprint scanner) unless it is written in the descriptions.

We have reviews under every product written by our customers. You can also visit our review page to read what our customers have to say about our services and products. https://us.refurb.io/pages/reviews

We are ISO 9001 Certified, as well as, Microsoft Authorized Gold Certified Partner and Microsoft Authorized Refurbisher. We have been in this business over a decade and have provided our services to over 50k customers. We value every customer who buys from us and ensure that they get the best buying experience through us.

We do not offer any exchanges. We offer refunds or replacement on the product purchased.

Monitors, Desktop, Laptop, Combo’s (Desktop and monitor), Electronics (Bluetooth speakers), Accessories & parts (Hard drive, RAM, Printer, Carts). You can click on the link below and click on Categories to know more about our products.
https://us.refurb.io

No, you cannot modify the order after you have made the final purchase.

We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, customer must notify us immediately within 2-3 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.

You can request a refund, however if the unit is not defective the refund is subject to our 15% restocking fee. In addition, if the unit is not defective, Refurb.io will not take the unit back for repair or replacement.

For all inquires please send us an email at care@refurb.io or use call us on 1-844-5-REFURB (1-844-573-3872). We will do our best to help you out in case of any query.

Laptop comes with a Power Adapter. Desktop systems come with a Power Cable, USB keyboard and USB mouse. USB Wi-Fi adapter is included where applicable.

The batteries are refurbished and tested. They come with a warranty of 3 months.

No. We do not compare our prices with our competition.

No, we are sorry, you cannot use a coupon code or discount amount after placing the order.

No, we are sorry that feature is not available. The units are sold preassembled. Some units may have different variations but if you do not see a unit with the specification you are looking for, it means we do not sell the unit with that.

Refurbio does sell parts in our Accessories and Parts section. Please click the link below to shop for your choice. https://us.refurb.io/collections/accessories-and-parts

Shipping

At the moment, we have delivery options across Canada & USA. To know if a product can be delivered to your location, please check with your zip code on our final order page. To know more about our shipping details please click on the link below.
https://us.refurb.io/pages/shipping

Unfortunately, due to shipping policies all orders must be shipped to the customer. The option to pick up a product from the hub or the warehouse is not available at the moment.

We do offer express shipping. Shipping options are provided once customers enter their shipping address.

Yes, we do charge for shipping. Prices listed on our website are without tax or shipping included.

Most in-stock items will be processed at our warehouse within 2 business days of ordering; however, some orders may take up to 2-4 business days to process and longer. In such cases our customer service department will get in touch with you. To know more about our shipping details please click on the link below
https://us.refurb.io/pages/shipping

Only one delivery attempt is made. If no one can be reached for a signature a note is left indicating when and where to pick up the package.

We are sorry we do not provide this feature in the delivery system. Once the product is ordered it will be shipped out in 2-4 business days depending upon the order.

You will receive an email with your tracking number once your order is processed and shipped.

Returns & Refunds

On order cancellations, refunds are processed once we have received the confirmation on order cancellation. It will take within 7-10 business days. However, it may take 10 -12 business days to reflect in your account.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Our return policy is 30 days after the customer receives the unit. If the unit is not defective (Buyer’s Remorse) we will still accept returns; however, the refund will be subject to a 15% restocking fee. Refunds are only issued through the original payment method and all returns must have an RMA case number. To know more about our return policies please click on the link below.
https://us.refurb.io//pages/returns

No, we do not provide additional boxes for returns. As stated in our warranty page, customers need to send back units in the boxes they received the unit it.

We are sorry. We do not have field technicians to come and repair customer’s unit. You can call our customer service and discuss your concern. They will provide an RMA number for you to send your device back to the company.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Cancellations

Requests for order cancellations must be received by Refurb.io within 24 hours of placing your order (excluding Weekends and Holidays) for Refurb.io to use best efforts to action the cancellation request.

If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. All customers who have requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund.

Please note that we are unable to change any information on an order that has been placed. If an error is made on your order from the customers end, it will require a cancellation request and standard fees will apply. To know more about our cancellation policy please click on the link below.
https://us.refurb.io/pages/cancellations

Requests for order cancellations must be received by Refurb.io within 24 hours of placing your order (excluding Weekends and Holidays) for Refurb.io to use best efforts to action the cancellation request. If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.

For all inquires please send us an email at care@refurb.io or use call us on 1-844-5-REFURB (1-844-573-3872). You can click the link below to know more about our cancellation policy.
https://us.refurb.io/pages/cancellations

Warranty

Unfortunately, we do not offer any services post-warranty period.

We will provide standard One Year of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.

Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty. Any damages must be reported within 14 days of receiving the unit or it may not be returned or refunded. For all inquires please send us an email at care@refurb.io or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. Telephone: 1-844-5-REFURB (1-844-573-3872) To know more about our Warranty policy please click on the link below.
https://us.refurb.io/pages/warranty

Unfortunately, we only offer a one-year warranty or a 90-day warranty on certain items. To know more about our Warranty policy please click on the link below.
https://us.refurb.io/pages/warranty

Warranty cards are included with all units when shipped from our warehouse. The invoice provided with the product by the seller can also be used to claim the warranty.

We only replace or exchange units that are the same model and specifications. We do not offer any upgrades.

We are sorry, we do not offer support for units outside of warranty.

Customer Service

You can call the customer service line that is on the warranty card. You can also contact us For all inquires please send us an email at care@refurb.io or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. Telephone: 1-844-5-REFURB (1-844-573-3872)

Hours of Operation: 9:30 AM –5:00 PM EST Monday-Friday excl. US Holidays

As per our warranty, we are not liable for any data left on a unit being returned for warranty service.

Our representative issue an RMA number when they receive a complaint. You can call our customer service line and provide the RMA number for an update.

You can log in by clicking https://us.refurb.io/account/login and type your email id. You can then click on Forget Password. A mail will be shared