Requests for order cancellations must be received by Refurb.io within 24 hours of placing your order (excluding Weekends and Holidays) for Refurb.io to use best efforts to action the cancellation request.
If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.
Any refunds that refurb.io may issue against Credit Cards can take on average 5-7 business days to post but your payment card issuer can take longer and that is outside of our control. Please follow up with your payment card issuer in the case of any concerns or understanding their timing.
Please note that we are unable to change any information on an order that has been placed. If an error is made on your order, it will require a cancellation request.
Refurb.io reserves the right to cancel orders for any reason, including but not limited to; out of stocks, pricing errors and suspected fraud attempts. Cancellations of this nature, where they are not customer requested but performed at Refurb.io's sole discretion, will not be subject to the cancellation fee listed above. Refurb.io will do our best to communicate any cancellations with you where appropriate.