Warranty

 

Please Note: in addition to our regular closure on weekends, our offices will be also closed on Dec 25th, 28th and Jan 1st. We will also have reduced hours between the Dec 28th and Jan 1st, so please be patient while awaiting replies to email and voice mail.

Please call our Customer Care Team for help. The authorized company that we use for this item is refurb.io. Please retain the box and packing materials. These will be required if you need to ship the computer for Warranty service and maintenance.  Refurb.io will provide One Year of Warranty support beginning on the original purchase date for Laptops and Desktops.  Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty.

The refurb.io Warranty will cover all costs related to parts and labor that are associated with in-house repair of defective hardware. Accidental damage is not covered. This Warranty only applies to customers within the continental United States (including Alaska, Hawaii & Puerto Rico) and Canada. Products may not be returned for credit or refunds. All damages caused by the end-user will void the Warranty. Computers shipped to refurb.io with inadequate packaging are deemed potentially damaged and may restrict any and all future Warranty support for that computer. Refurb.io will not provide reimbursements for unauthorized third party repairs.

Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to refurb.io. If any such unauthorized third party parts are returned with a computer for Warranty service, refurb.io will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.

Refurb.io is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, refurb.io will not be liable in any way. It is the responsibility of the user to make regular backups of important data. The refurb.io Warranty will apply only to machines purchased for your use and cannot be transferred.

For any technical support please send us an email at care@refurb.io with a brief description of the issue or use the Contact Us form.

Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.

Telephone: 1-844-5-REFURB (1-844-573-3872)

Hours of Operation: 9:30 AM–5:30 PM EST Monday-Friday excl. Canadian Holidays

No System can be returned to refurb.io without authorization from the Customer Care Team.