Cancellations

 

Please Note: in addition to our regular closure on weekends, our offices will be also closed on Dec 25th, 28th and Jan 1st. We will also have reduced hours between the Dec 28th and Jan 1st, so please be patient while awaiting replies to email and voice mail.

Requests for order cancellations must be received by Refurb.io within 24 hours of placing your order (excluding Weekends and Holidays) for Refurb.io to use best efforts to action the cancellation request.

If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.

All customer requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund.

Please note that we are unable to change any information on an order that has been placed. If an error is made on your order, it will require a cancellation request and standard fees will apply.

Refurb.io reserves the right to cancel orders for any reason, including but not limited to; out of stocks, pricing errors and suspected fraud attempts. Cancellations of this nature, where they are not customer requested but performed at Refurb.io's sole discretion, will not be subject to the cancellation fee listed above. Refurb.io will do our best to communicate any cancellations with you.