Our computers and systems have a FREE One Year Warranty*. See Warranty page for details and instructions on how to file a Warranty claim.
If you wish to return an item for a refund for any reason, you can, provided you return the product within 30 days** from the date of purchase. The product has to be returned in the condition you received it and in its original packaging. Unless the product is defective (as determined at Refurb.io's sole discretion) the return will be subject to a 15% restocking fee of the purchase price. If the product is missing items that originally shipped with it or in a different condition than shipped, the return may be rejected and no refund given.
Refurb.io will pay for the return shipping, however, the original shipping fees charged when the order was placed are non-refundable. If it’s clear that there was an error on refurb.io’s part in the original order we may refund the original shipping charges. A return shipping label will be electronically sent to you from UPS that you will need to affix to your shipment and you will need to drop it off at your local UPS location for delivery. It will contain your RMA # on it but you should also write this RMA # on the boxes you are returning. The Commercial Invoice paperwork that accompanies the ship label (3 copies) must also be printed and attached to the shipment or given to UPS driver. If Commercial Invoice paperwork is not included, the shipment will be rejected and sent back to you.
The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card.
Regardless of leveraging Warranty or just return window, you will need to be issued an RMA # and a shipping label (which will be sent to you electronically) prior to sending the product back for refund or products that are under Warranty for repairs.
In order to get an RMA # and returns shipping label, please contact 1-844-5- REFURB (1-844-573-3872) and talk to a member of our Customer Care Team (9:30 AM–5:30 PM EST Monday-Friday excl. Canadian Holidays). You may also use the Contact Us form to select Returns & Warranties or email email@example.com.
Please have a copy of your emailed receipt (as you may be asked for it) along with knowing your Order #, Date of Purchase, SKU # and Serial # on the product.
Product must be inspected upon our receiving it prior to doing any Warranty repair or Return refund. This process can take 3-5 business days and may extend during certain periods of the year. Any refunds that refurb.io may issue against Credit Cards can take on average 5-7 business days to post but your payment card issuer can take longer and that is outside of our control. Please follow up with your payment card issuer in the case of any concerns or understanding their timing. As it may take some time to process the return or to service your system, so please be patient during this process but do feel free to follow-up with us if you require an update.
*Some conditions may apply. Please see the "FREE Warranty" tab on the applicable Product Details Page and read our Warranty page.
**Policy changed from 15 days to 30 days as of 8/26/2015 and the change only applies to orders placed on or after 8/25/2015